West Melbourne buys water from Melbourne but runs the local account

West Melbourne’s drinking water has two city names in its story, but the customer starts with West Melbourne.

West Melbourne buys treated water from the City of Melbourne. It then sells that water through lines and meters owned by West Melbourne. Melbourne lists West Melbourne as a wholesale customer, which means the cities trade water in bulk rather than moving each home account to Melbourne. West Melbourne handles the local water and sewer account.

When moving, start with the West Melbourne Utility Division. Use that local office to open or close service and to ask about the bill, meter, or service address. If a question belongs farther up the water supply, the local utility can route it from there.

Seeing Melbourne as the water source does not mean the West Melbourne account is wrong. One city treats and sells the water in bulk. The other delivers it locally and works with the customer. Keep that distinction with the first bill, and later service notices will be much easier to read.