A Florida utility complaint starts with the provider and its regulator
Ask the utility to review the bill first, then confirm whether the Florida PSC or a different local body regulates that part of the service.
Start with the company named on the bill. Ask it to review the rate, meter reading, deposit, fee, or service change. Keep the bill and write down the case number. Also save the answer and any follow-up the company promises.
If the problem remains, use the PSC’s Find Your Utility page. It shows whether the provider and type of service fall under PSC review.
The PSC reviews rates and service for investor-owned electric and natural-gas companies. It also reviews investor-owned water and wastewater service in counties under its authority. The PSC does not set electric rates for a city utility or co-op. Those rate concerns usually go to the city or co-op. Taxes, damage claims, and inside-wiring disputes also use other paths.
Once the right regulator is clear, use Consumer Assistance or the complaint form. Keep screenshots, bills, the company case number, and each reply in date order. That record lets the next reviewer see what has already happened.
Official sources
- Florida PSC - About the Commission's Jurisdiction
- Florida PSC - Consumer Assistance
- Florida PSC - Find Your Utility
- Florida PSC - Consumer Complaint Form
- Florida PSC - Contact Information
Last checked against these sources: July 27, 2026.
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